Going beyond Customer Focus

While many businesses claim to be customer-focused, we see that as a basic pre-requisite for any company hoping to stay afloat beyond the very short-term.

The Thew Arnott approach is to work hard over time to develop relationships with customers that go well beyond the norm - relationships where we gain such a close understanding of your operations and your product and support requirements that we are always in a position to respond to your needs.

We call it being ‘customer-intimate’ and believe it’s a challenge that only a company with our unique mix of expertise, experience and scale can meet.

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We continue monitoring official Coronavirus (COVID-19) measures, and taking steps to ensure that our supply to customers is not affected in any way. For more information please follow the link below to our statement under the news section of our website.

  The Coronavirus situation, coupled with the measures taken by the UK Government, our European Neighbours and the wider Global community, is likely to cause confusion, anxiety and concern as to what the situation means in reality for us, our families and indeed the Nation as a whole. Attached Statement lies down the measures we […]

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Sustainability Starts at the Source – Shellac Sourcing in India

We believe sustainability starts at the source and much like Thew Arnott, Tajna Shellac is a company striving for sustainability. Our recent visit to Khunti, gave us a deeper insight to the Shellac process, but more importantly we witnessed first-hand the positive impacts the Tajna Shellac has on the local environment. To read the full […]

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